PrativaniPrivacy and compliance
Ask visitors for consent, delete old conversations automatically, announce call recording, and export your own data.
Go to Settings›Data & Privacy›Compliance. Change what you need, then click Save changes.
Before you start
Registration consent
Section titled “Registration consent”Turn on Registration consent to make website visitors tick a box before the web messenger saves the name, email or phone they type in its forms. Write your own Consent notice, and add a Privacy policy link (optional).
Data retention
Section titled “Data retention”Choose how long to keep conversations. After that age, closed conversations, their attachments and recordings, and visitors’ browsing history are deleted for good, every night. Contacts are kept. Choose Off — never auto-delete to keep everything.
Call recording announcement
Section titled “Call recording announcement”Turn on Call recording announcement so every caller hears a short notice that the call may be recorded. Write the Announcement wording in your own words. See Call recordings.
Your own data
Section titled “Your own data”Under Data subject requests:
- Export personal data sends you a file of everything Prativani holds about you.
- Unsubscribe stops Prativani’s own emails to you.
To have a customer’s data deleted, delete the contact. See Add and edit contacts. For other requests, contact Prativani support.