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Set priority and add tags

Mark how urgent a conversation is and label it so you can find and report on it later.

1 min read

Before you start

Every planNeeds: Conversations: Write

Set a priority

Section titled “Set a priority”
  1. Open the conversation.
  2. Click Set priority at the top.
  3. Choose Urgent, High, Medium or Low. To remove it, choose Clear priority.

Urgent and high conversations show a label in the list, and you can filter or sort the list by Priority.

Add a tag

Section titled “Add a tag”
  1. Open the conversation.
  2. In the details panel on the right, open the Conversation tab.
  3. Under Tags, click Add tag.
  4. Type a tag and press Enter. Tags you’ve used before are suggested as you type.

To remove a tag, click the × on it.

The list shows the first two tags of each conversation, and Conversation History shows them all.