Send an email campaign

Before you start

Pro and Business plansNeeds: Campaigns: Publish

• An email address on a domain you’ve verified. See Send email from your own domain.
• A published email template. See Design email templates.
• Your company’s postal address in Email footer, under Settings›Workspace›Branding. Email campaigns can’t be sent without it.
• Contacts who agreed to hear from you by email.

1. Go to Campaigns and click New campaign.

2. Under Channel, choose Email, then choose your template and the address it’s sent from under Send from. Replies come back to that address.

3. Type a Campaign name and click Continue to audience.

4. Choose All contacts, Pick contacts or Upload CSV (a file with an email column), then click Continue to schedule. People who unsubscribed are always left out.

5. Choose Send now or Schedule for later, and check the Campaign summary.

6. Click Send campaign or Schedule campaign, tick the box to confirm, and confirm.

   You should see ”Campaign launched.”

Every email has an unsubscribe link at the bottom. Contacts who use it won’t receive your email campaigns again.

The subject line is part of the template. To change an email after scheduling it, cancel the campaign and create a new one.

Common problems

”This campaign has more recipients than this workspace can send today”

New workspaces can send a limited number of emails a day. The limit rises by itself as you build a clean sending history. Send to a smaller audience today, or contact support.

”Add your company address in Branding → Email before launching an email campaign.”

Fill in Email footer under Settings›Workspace›Branding, then send again.

Costs

Each email uses wallet credit, taken as it’s sent.