Manage your numbers

Your numbers are listed under Numbers on Settings›Channels›Phone. Each row shows the number’s status, when its Rent due is, who answers it and its call flow.

Before you start

Starter, Pro and Business plansNeeds: Phone numbers: Write

What the labels mean

• Receives calls only: this number can’t place calls. Most toll-free numbers outside the US and Canada work this way.
• Calling paused: the carrier didn’t accept your paperwork for this country. The number still receives calls, but can’t place them until you renew your approval. See Verify your business for a country.
• Transferring: the number is being moved to Prativani from another carrier. See Bring a number you already own.
• A star marks your default number.

Rename a number

Click Rename, type a Label, such as “Sales line”, and click Save. The label shows in the list instead of the number.

Make a number the default

Click Make default. Calls you place use the default number when no number in the customer’s country is a better fit.

Change the call flow

The call flow decides what happens when someone calls: a greeting, a menu, an AI agent or your team. Every number starts with the Default call flow.

1. Click Change call flow.
2. Choose a Call flow. Only call flows that are turned on are listed.
3. Click Save.

To build your own, see Build a phone menu.

Choose who answers

Use the Answered by list on the number’s row. See Choose which AI agent answers each channel.

Release a number

Click Release number and confirm. The number goes back to the carrier straight away and can’t be recovered. Its rent stops. Its call history and recordings are kept.