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Set your email signature and auto-reply

Add a signature to every email reply, and let customers know their email arrived.

1 min read

These settings apply to email replies from your whole workspace.

Before you start

Every planNeeds: Email: Write

  1. Go to SettingsChannelsEmail and open the Preferences tab.

  2. Under Signature, type the lines to add at the bottom of every email reply, such as your name, team and phone number. It’s plain text, up to 500 characters.

  3. Turn Send an automatic acknowledgement on or off. When it’s on, a customer who starts a new email conversation gets a reply straight away, saying their email arrived.

  4. Click Save.

    You should see ”Email settings updated.”

When the acknowledgement is sent

Section titled “When the acknowledgement is sent”

Only for the first email of a new conversation. It isn’t sent:

  • when an AI agent is answering, because the customer gets a real reply in seconds;
  • to automated mail, such as out-of-office replies;
  • once someone has already replied.

To change its wording, click Edit the acknowledgement in Automated emails. See Automated emails.