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Office hours and holidays

Set when your team is available, add holidays, and see what customers get when you're closed.

1 min read

Before you start

Every planNeeds: Office hours: Write

  1. Go to SettingsWorkspaceOffice Hours.

  2. Under Operating hours, turn on each day your team works and set its start and end time. To copy Monday to other days, click Mon → weekdays or Mon → every day.

  3. Under Holidays, pick each date you’re closed. A holiday counts as closed all day.

  4. Click Save changes.

Hours can’t run past midnight. If you switch every day off, your workspace counts as always open.

What changes when you’re closed

Section titled “What changes when you’re closed”
  • Your AI agent keeps answering. When a customer asks for a person, they’re told your team is away and will be back during your hours.
  • With no AI agent, the web messenger shows a form so visitors can leave a message.
  • Your default workflows send an after-hours reply.
  • Calls that would ring your team go to voicemail.
  • Workflows can start when your office opens or closes, with the Business hours change trigger.

Office hours use your workspace’s timezone. If you change the timezone, open Office Hours and click Save changes again so your hours follow it. See Timezone.