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Cancel your subscription

Stop your paid plan at the end of the period, and what happens if a payment fails.

1 min read

Before you start

Every planNeeds: Billing: Write

Cancel

Section titled “Cancel”

  1. Go to SettingsAccountBilling.

  2. On your plan’s summary, click Cancel subscription, then confirm Cancel subscription.

    You should see ”Cancels on” and the date your plan ends.

Your plan keeps working until the end of the period you’ve paid for. Then your workspace moves to the Free plan:

  • features your plan included stop;
  • included credits are taken back;
  • credits you bought stay in your wallet.

You can subscribe again any time. Choosing Downgrade to Free on the Plans tab does the same as cancelling.

If a payment fails

Section titled “If a payment fails”

The plan summary says “Your last payment failed”, and the owner gets an email. Razorpay keeps trying the payment. Your plan keeps working for 7 days after the first failed payment. If it still hasn’t been paid by then, your workspace drops to the features of the Free plan.

Make sure your card or payment method can be charged. If the payment keeps failing, contact Prativani support.