Skip to content
PrativaniDocs
Open Prativani

Call recordings

Where recordings play, who can hear them, and the announcement callers hear.

1 min read

Every call is recorded. Two settings decide who can play recordings back and what callers are told.

Where recordings play

Section titled “Where recordings play”
  • In a conversation: click View transcript on the call card to open Call Details, with the Recording and Transcript.
  • On AnalyticsCall History: click View details on any call.

Let your team play recordings

Section titled “Let your team play recordings”
  1. Go to SettingsWorkspaceGeneral.
  2. Turn on Show call recordings in the dashboard.
  3. Click Save changes.

This applies to new calls only. Calls made before you change it keep the setting they had.

Tell callers they are recorded

Section titled “Tell callers they are recorded”

Callers can hear a short notice at the start of every call, both calls they make from your website and calls your team makes to them.

  1. Go to SettingsData & PrivacyCompliance.
  2. Turn on Call recording announcement.
  3. Write the Announcement wording in your own words, up to 300 characters.
  4. Click Save changes.

Under What callers hear you can play the notice. Saving new wording creates new audio.

To delete old recordings automatically, see Privacy and compliance. For the other workspace settings on the same page, see General settings.