Your first day as a teammate

Someone on your team invited you. Here is everything you need to start answering customers.

Accept the invitation

1. Open the invitation email and click its link.

2. If you don’t have a Prativani account, click Create account & join. If you do, click Sign in to accept and sign in with the email the invitation was sent to.

3. Click Accept invitation.

   You should see the workspace’s Dashboard.

If you already belong to another workspace, accepting moves you to the new one, and your access to the old one ends. Prativani asks you to confirm before you leave the old workspace.

Set your status

Your status tells the team whether you can take conversations. Click the status pill at the top and choose Online, Away or Offline. After five minutes without activity, Prativani shows you as idle until you’re back.

Work your first conversation

1. Open the inbox.
2. In Unassigned, click Accept on a waiting conversation.
3. Reply, then click Resolve when the customer is helped.

Stay in the loop

Allow browser notifications when your browser asks, so you hear about new chats even when Prativani is in another tab. See Choose your notifications.