Skip to content
PrativaniDocs
Open Prativani

Write an article

Add longer knowledge, such as a policy, a process or a troubleshooting guide.

1 min read

An article holds longer text than an FAQ, such as your refund policy or how to set up a product. Your AI agents answer from it; customers don’t see it directly.

Before you start

Every planNeeds: Sources: Write

  1. Go to Knowledge, open the Articles tab and click New article.

  2. Type a Title and the Content. The content is plain text. Short paragraphs, each about one thing, help your AI agents find the right part.

  3. Optionally, add Labels to limit which AI agents use it. See Organise sources with labels.

  4. Click Create.

    You should see

    “Knowledge source created successfully!” Your AI agents can use it straight away.

To change an article, click Edit on its row. Every change saves the earlier version, so you can go back. See Restore an earlier version.