Send email from your own domain

Receiving email works without this. Claiming your domain changes one thing: replies come from your own address instead of a Prativani one.

Before you start

Every planNeeds: Email: Write

• You can change your domain’s DNS settings, or someone who manages them is helping you.

What replies look like

• Without your domain, replies come from a Prativani address, with your workspace name as the sender name. When the customer replies, their email comes back to the same conversation. Nothing is missing; customers just see Prativani’s address instead of yours.
• With your domain, replies come from the address the customer wrote to, such as [email protected], with that address’s display name.

Free email domains such as gmail.com, outlook.com and yahoo.com can never be claimed, because nobody can add DNS records to them. Addresses there keep receiving normally, and replies come from a Prativani address.

Claim your domain

1. Go to Settings›Channels›Email and open the Sending domains tab.

2. Click Add domain, type your domain, such as yourcompany.com, and click Claim domain.

   You should see ”Domain added.” and three DNS records to publish.

3. Add the three records to your domain’s DNS, at the company where you bought the domain or that hosts its DNS. Each is a CNAME record: copy its Host and its Value. If your DNS provider supports it, click Add these automatically at your DNS provider instead.

   Someone else manages your DNS? Click Send to whoever manages DNS to send them a link to these records.

4. Click Check now.

   You should see ”Sending verified” next to the domain.

DNS changes usually take a few minutes to show up. If the check says your domain isn’t verified yet, nothing is wrong: Prativani keeps checking every 15 minutes for 30 days, and replies come from the Prativani address until then.

You can also start from an address: on the Addresses tab, click Set up under Send as you.

Already have an SPF record?

Leave it as it is. These three records are all Prativani needs, and a second SPF record would break your domain’s email checks.

What happens next

Prativani checks your records every day. If they stop working three days in a row, your domain goes back to DNS pending, replies come from the Prativani address, and the workspace owner gets an email. Fix the records and click Check now.

Remove a domain

On the domain’s row, open its menu and choose Release domain, then confirm with Release. Addresses on the domain keep receiving mail; replies come from the Prativani address again.

Common problems

”That domain is already connected to another Prativani workspace”

A domain can belong to one workspace only. If the other workspace is also yours, claim a subdomain here instead, such as help.yourcompany.com, or contact support to move the domain.

The domain stays on DNS pending

Check that you added all three records as CNAME records, with the host and value copied exactly. Some DNS providers add your domain to the end of the host by themselves; if yours does, enter only the part before your domain.