PrativaniSee how your AI agent is doing
Track how many conversations your AI agent resolves, how often it hands over, and what customers ask it about.
Each AI agent has its own Insights page.
Before you start
Pro and Business plansNeeds: Insights: Read
Open Insights
Section titled “Open Insights”Go to AI Agents and click Insights on the AI agent’s card. Choose a Time Period at the top.
What the numbers mean
Section titled “What the numbers mean”- Total Conversations: conversations the AI agent took part in.
- Transfer Rate: the share it handed over to your team.
- Resolution Rate: the share of finished conversations it resolved on its own, with no teammate involved.
- Avg Messages Before Transfer: how long conversations ran before it handed over.
The charts show conversations and transfers day by day.
Common Topics
Section titled “Common Topics”Common Topics groups conversations by what customers asked about, and shows how many of each the AI agent resolved. It updates every night, once your organization has at least 50 resolved conversations.
Click Add to FAQ on a topic to write an answer for it. See Find gaps in your AI agent’s knowledge.
See what changed
Section titled “See what changed”The Audit tab lists every change to the AI agent: who made it, when, and what changed. Click Export to download it.