What uses credits

Prativani uses credits for things that cost money to run, such as AI and phone calls. Your plan and your teammates’ seats are paid separately. For the price of each, see prativani.com/pricing.

Before you start

Every planNeeds: Billing: Read

Where credits come from

• Included credits: paid plans include credits for every seat, every month. Unused included credits expire at the end of the month, and are taken back if you cancel. The Free plan includes a one-time amount.
• Credits you buy: add funds any time. They never expire.

Included credits are always used first.

What uses them

What	When it’s charged	If it fails
AI agent replies	Per reply	Not charged
AI agent voice calls, on your website or phone	Per minute	—
AI summaries, AI assistant answers, AI rewrites	Each time	Refunded
WhatsApp templates, from a conversation or a workflow	Per message, when sent	Refunded if WhatsApp refuses it
Campaign messages, WhatsApp or email	Per recipient, as each is sent	Not refunded
Phone numbers	The first month when you buy, then monthly rent	Refunded if the number can’t be set up
Phone call minutes, in and out	Per started minute, when the call ends	—

Calls answered by your team, website sync and storage don’t use credits.

Meta also charges your business directly for some WhatsApp messages. See Connect WhatsApp.

When you run out

• AI agents stop answering and hand conversations to your team.
• AI summaries, the AI assistant and rewrites stop until you add funds.
• WhatsApp templates aren’t sent, and campaigns can’t start. A running campaign skips the rest of its recipients.
• Incoming phone calls can’t be answered, and you can’t place calls.
• Phone numbers whose rent can’t be paid keep working for a grace period, then they’re released.

You see warnings before it gets that far. See Low-balance warnings.