Full and Lite seats

Every teammate has a seat:

Seat	What they can do	Uses a paid seat
Full	Reply to customers, be assigned conversations and calls, take conversations from the queue, lead a department.	Yes
Lite	Read conversations and leave internal notes. They can’t reply or be assigned work.	No

Lite seats suit managers, accountants or anyone who needs to look but not answer. A workspace can have up to 50.

The workspace owner always has a Full seat.

Before you start

Every planNeeds: Members: Write

Change someone’s seat

1. Go to Settings›Teammates›Members and click View details on the teammate.
2. On the Profile tab, change Seat type.
3. Click Save changes.

To see how many Full seats your plan has, see Billing.