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Automated emails

Change the wording of the emails Prativani sends customers on its own.

1 min read

Prativani sends two emails to customers by itself. You can change what they say.

EmailWhen it’s sent
Offline replyA teammate replies in a chat or call conversation after the customer has left, and Prativani knows the customer’s email address. It’s always on.
Email acknowledgementSomeone emails you, starting a new conversation, and no AI agent is answering. See Set your email signature and auto-reply to turn it on or off.

Before you start

Every planNeeds: Automated emails: Publish

Change an email

Section titled “Change an email”

  1. Go to SettingsCommunicationAutomated emails.

  2. Click Edit on the email.

  3. Change the Subject, the Preview line and the message. Use the variable picker to add details such as the customer’s first name or your workspace name.

  4. Click Send test to see it in your own inbox.

  5. Click Publish and confirm.

    You should see ”Published — this version now sends.”

Save draft keeps your changes without sending them to customers. Only Publish changes what customers get.

To go back to the original wording, click Load default. Click Versions to see the versions you published before.